These are the most common questions we get asked.

How much does it cost?

The cost of a True Care Advantage visit varies, depending on your plan design.

Do I talk to "real doctors"?

Yes. True Care Advantage members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, True Care Advantage will connect you with a doctor licensed in your state.

What are some of the common conditions True Care Advantage treats?

Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

Can True Care Advantage handle my emergency situations?

True Care Advantage is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Can I request a particular doctor?

You cannot request a particular doctor. True Care Advantage is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all True Care Advantage doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

Can I use it for my family?

This varies depending on your specific plan. Most plan designs allow you to use the True Care Advantage service for you, your spouse and your dependents.

Can I get a prescription?

The cost of a True Care Advantage visit varies, depending on your plan design.

How much does it cost?

True Care Advantage does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. True Care Advantage doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by True Care Advantage doctors.

How are prescriptions sent to the pharmacy?

True Care Advantage does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I be turned down for a pre-existing condition?

We do not turn patients away because of pre-existing conditions.