Renewal Conditions: By joining a plan, you are authorizing TrueCare Advantage to bill your credit card or checking account for the plan you have selected. This charge shall remain in force until you notify TrueCare Advantage of request to cancel. By joining, you indicate you have read the terms and conditions of the plan. This plan will automatically renew at the end of your membership term on an annual, quarterly, or monthly basis, and your credit card or bank account will be automatically charged or drafted for the appropriate amount.
Termination Conditions: TrueCare Advantage reserves the right to terminate plan members from its plan for any reason, including non-payment.
Cancellation Conditions: You have the right to cancel within the first 30 days after receipt of membership materials and receive a full refund, less the processing fee, if applicable. If for any reason during this time period you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request. TrueCare Advantage will accept and cancel plan memberships at any time during the membership period and will cease collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member number to TrueCare Advantage at 159 Parliament Loop, Lake Mary, FL 32746 or fax to: 888-888-8520. You may also submit cancellation by email: firstname.lastname@example.org.
Description of Services: Please see the enclosed materials for a specific description of the programs that you have purchased.
Complaint Procedure: If you would like to file a complaint or grievance regarding your plan membership, you must submit your grievance in writing to: TrueCare Advantage, P.O. Box 950399, Lake Mary, FL 32746. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process and you remain dissatisfied, you may contact your state insurance department.Terms and Conditions Form TDDGTC01